January 23, 2018

Attempt at fixing e-mail issue causes messages to be erased

Some Shaw e-mail customers may be missing out on some messages.

Millions of e-mails were deleted Thursday when the company was troubleshooting an e-mail delay issue and an attempted solution caused incoming messages to be erased.

Some customers, like Jim Baxter, are only learning of the problem this weekend.

“For potential business I’ll never know if I had response from clients or not.  And I’m absolutely livid because of the fact some of these are unrecoverable,” says Baxter.

Officials with Shaw are calling this an isolated event — adding the company has launched a review of its procedures.

CKNW Vancouver News

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