March 28, 2024

An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service

One doesn't have to look far to find my true feelings on just about any company. PayPal, in particular, has been on the wrong end of many examples of customer service gone horribly wrong. After lambasting the payments outfit once more following a gaffe I discovered while interviewing Infinitec co-founder Ahmad Zahran, I did something I rarely do: I … [Read more...]