February 19, 2018

Cuts coming to BC Ferry service

The provincial government has wrapped up consultation on upcoming service cuts for BC Ferries.....but the next step is more consultations. Four thousand people gave input on what and where to cut ferry services last fall. Transportation Minister Mary Polak says cuts are coming. "Further discussions with the communities...as we start to plan for … [Read more...]

More service cut information sought by Councillor

At least one Surrey Councilor is not to happy with the amount of information being revealed by Translink over impending service cuts.  Marvin Hunt says it is silly to issue a press release saying 34 routes will be affected by 'service optimization' and only list three specific examples.  Hunt says Surrey remains in the dark about what … [Read more...]

Dix names his pick for civil service boss

The provincial election is exactly three months away, but NDP leader Adrian Dix has already announced his pick for deputy minister should he win the race. Dix has tapped BCIT President Don Wright for the job, which is the senior position in the public service. Wright is a former deputy minister of education in the Gordon Campbell … [Read more...]

Memorial service held for crash victim

A memorial service has been held for an SFU student who was killed in Friday's crash on the Georgia Viaduct. Friends gathered together at Restoration Church at Surrey's SFU campus to remember Mwekwa Kaongwa. The 25 year old was an engineering student at SFU and was living on campus with his younger brother Chisha, who was not in the vehicle during … [Read more...]

Job action to begin Monday at Lifelabs’ Patient Service Centres

The BC Government and Service Employees' Union says job action will start Monday at Lifelabs' Patient Service Centres in BC on a rotating basis. The union says the action comes after day long mediated talks at the Labour Relations Board Saturday failed. They say the major issues are wages and the employer demanding that members accept … [Read more...]

Coroner’s Service investigating after remains found off Cypress Bowl Road

The BC Coroners Service has been called in after a body was found Friday afternoon in West Vancouver. "A dog walker out in the wooded area just north of the houses in West Vancouver discovered some human remains. As a result of this discovery she notified the West Vancouver Police Department and led officers to the site where she found the human … [Read more...]

An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service

One doesn't have to look far to find my true feelings on just about any company. PayPal, in particular, has been on the wrong end of many examples of customer service gone horribly wrong. After lambasting the payments outfit once more following a gaffe I discovered while interviewing Infinitec co-founder Ahmad Zahran, I did something I rarely do: I … [Read more...]

Skype updates terms of service to make mention of ‘Video Messaging’ feature

Skype hardly has a history of keeping its forthcoming features secret, but then again, surprises aren't all they're chalked up to be. This go 'round, an updated terms of service page has outed a heretofore unannounced update: Video Messaging. While it's not possible to indulge just yet, we're left to assume that an impending update will enable … [Read more...]

Translink board chair: cuts to service would require lots of consultation

A provincial government audit of Translink has suggested $ 41 million a year in cost-efficiencies could be found through implementing 27 recommendations, including reducing the frequency of skytrain during off-peak hours. The transit authority's board chair says some steps would need to be taken first before that would happen. Nancy Olewiler calls … [Read more...]

Social service workers to picket at Premier’s office

Premier Christy Clark’s Vancouver constituency office will be behind a picket line today, starting at 10 a.m. That's when community-based social service workers are set to rally for better services and wages. Patsy Harmston with the BC Government and Service Employees Union says 15,000 workers are affected. "We're amongst the lowest wage … [Read more...]